daeworkRestaurant
Google reviews
Reads each new Google review, replies to the good ones in your voice, and brings you the bad ones with what went wrong that night.
Gmail- The web
Google Sheets- Canvas
It starts on its own
Reviews · email from Google at 7:12 pm. You wrote the job once; the routine sends it.
What it did
- Read email · Gmail
- Opened page · business.google.com
- Read sheet · Google Sheets
- Ran Python · computer
- Wrote sheet · Google Sheets
- Made a page · Canvas
What waited for you
- Post reply: Reply to the 2-star review on Google.
- Always allowed by you: Post 3 replies
Read the whole chat
- Reviews · email from Google at 7:12 pm: New Google review. Reply to 4 and 5 stars in my voice. Bring me anything lower, with what went wrong that night.
- Read email · Gmail · Google: “You have a new review”
- Opened page · business.google.com · you signed in once · 4 new reviews
- business.google.com
- Google Business Profile (business.google.com/reviews): Reviews · Luna Taqueria
- ★★ · Chris B. · 1 hour ago: 45 minutes for tacos. Friday night we waited 45 minutes. Nobody told us why.
- ★★★★★ · Ana P. · 2 hours ago: Best al pastor in town. The salsa bar alone is worth it. Ask for Carmen's horchata.
- ★★★★★ · Mike D. · 5 hours ago: Birthday dinner. They brought out churros with a candle for my wife. Thank you!
- ★★★★ · Jen L. · yesterday: Great food, hard parking. Tacos were great. Parking on a Saturday was a pain.
- Read sheet · Google Sheets · Staff schedule: Friday, one cook out sick
- Ran Python · computer · 412 reviews: waits by day and hour
- Always allowed by you: Post 3 replies. Posted 3 replies at 7:15 pm
- Reviews
4 new reviews. I replied to the 3 good ones.
Chris B. gave 2 stars for a 45-minute wait last Friday. Your schedule shows one cook was out sick that night.
It is not a one-off: 6 of the last 7 reviews about waiting were on a Friday or Saturday, between 7 and 9 pm.
I drafted a reply to Chris. Do you want to offer him something?
- You
Offer him dinner on us. And add a second cook on Fridays, 6 to 9, from next week.
- Waited for your OK: Post reply. Reply to the 2-star review on Google.
- You
Approved.
- Wrote sheet · Google Sheets · second cook, Fridays 6–9 pm, from Oct 30
- Made a page · Canvas
- Google reviews
- Luna Taqueria · checked on each new review email
- Rating: 4.6
- New this week: 4
- Replied: 4 of 4
- Reply time: 9 min
- Chris B., 45-min wait · dinner on us: 2, 1 h · Replied
- Ana P., Al pastor, Carmen's horchata: 5, 2 h · Replied
- Mike D., Birthday churros: 5, 5 h · Replied
- Jen L., Parking on Saturday: 4, 1 d · Replied
- Waits: 6 of the last 7 complaints were Friday or Saturday, 7–9 pm. A second cook starts Fridays on Oct 30.
- Reviews
Posted, and Fridays 6 to 9 have a second cook from Oct 30. I will check the wait reviews again in 4 weeks and tell you if they stopped.
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