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Support inbox

Answers support@ from your help docs, drafts every reply and leaves big refunds to you.

  • Gmail
  • Stripe
  • Files
Support inbox
Support inboxAnswers support@ from your help docs, drafts every reply and leaves big refunds to you.
Message Support inbox

Start it with

What it did

  • Searched email · Gmail
  • Read thread · Gmail
  • Searched Files · help-center.md
  • Read thread · Gmail
  • Looked up charges · Stripe
  • Looked up subscription · Stripe

What waited for you

  • Send email: Reply to Priya at Lumen about the CSV export.

Every hour

Use this DaeA sample chat. Names and numbers are made up.
Read the whole chat
  1. You

    Answer new emails to support@ from our help docs. Draft every reply. Refunds over $200 come to me.

  2. Searched email · Gmail · 3 new since 9:00
  3. Read thread · Gmail · Priya at Lumen
  4. Searched Files · help-center.md · “CSV export limits”
  5. help-center.md
    • help-center.md
    • ## Exports ## CSV export limits A CSV export holds up to 10,000 rows in 2.14. A larger report stops with an error. Workaround: filter the report by month, then export each month on its own. Each File stays under the limit. ## Refunds - Full refund within 14 days of a purchase. - A refund over $200 needs an owner's OK.
  6. Read thread · Gmail · Marco Diaz
  7. Looked up charges · Stripe · marco@diazdesign.co
  8. Looked up subscription · Stripe · Hooli, annual plan
  9. Support inbox

    Three new emails to support@. I drafted two and left one for you.

    • Priya at Lumen: CSV export fails on reports over 10,000 rows. I drafted the workaround from the help docs.

    • Marco: charged twice in October. Stripe shows the second charge was refunded on the 14th. I drafted a reply with the receipt.

    • Hooli: asks for a $1,140 refund on the annual plan. That is over $200, so it is yours.

    The reply to Priya is ready to send.

  10. Waited for your OK: Send email. Reply to Priya at Lumen about the CSV export.
  11. You

    Approved.

  12. Support queue
    • support@northbeam.com · today
    • New today: 3
    • Answered: 1
    • Drafts ready: 1
    • First reply: 4 min
    • Priya at Lumen, CSV export fails over 10,000 rows: 8:51 · Sent 9:42
    • Marco Diaz, Charged twice in October: 9:03 · Draft ready · button: Review
    • Sam at Hooli, Asks for a $1,140 refund: 9:20 · Needs you · button: Decide
    • Answers come from help-center.md. Refunds over $200 wait for you.
  13. Support inbox

    Sent. Your support queue shows each email and where it stands. I will check support@ every hour and keep it current. Refunds over $200 stay with you.

  14. Scheduled: Every hour. Next run today at 10:00.

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