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Support

Handle refund requests

Checks each refund request against your policy and Stripe, and prepares the refund.

  • Gmail
  • Stripe
Refunds
RefundsChecks each refund request against your policy and Stripe, and prepares the refund.
Message Refunds

Start it with

What it did

  • Searched email · Gmail
  • Looked up charges · Stripe

What waited for you

Nothing. It only read, worked and reported, so it needed no OK.

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  1. You

    Check refund requests in support@ against our 14-day policy. Prepare the refunds; I approve each one.

  2. Searched email · Gmail · 3 refund requests
  3. Looked up charges · Stripe · 3 customers
  4. Refund requests
    • Checked against the 14-day policy
    • Requests: 3
    • Policy says yes: 2
    • Total: $1,235
    • Okapi Studio, Wrong plan: $95.00, 3 days ago · Ready to refund · button: Refund
    • Hooli, Annual plan: $1,140.00, 9 days ago · Over $200: you · button: Decide
    • Fernhill Foods, Changed their mind: $290.00, 41 days ago · Outside policy · button: Send no
  5. Refunds

    Three requests. Okapi's $95 is within policy and ready. Hooli's $1,140 is within policy but over $200, so it's yours. Fernhill paid 41 days ago; I drafted a polite no.

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